Shipping + Returns
Shipping Information
In completing any purchase with Anami Alchemia, you are submitting that you have read and understood our returns and shipping policies.
PROCESSING TIME
Any order that is received prior to 3 pm (USA Eastern Time) may be processed and sent out within 1-2 business days. If the order is received after 3 pm (USA Eastern Time) it will be processed and will go out within the next 72 hours on business days.
Please note that once your order has shipped we will not be able to cancel or make changes to the order.
DOMESTIC ORDERS (the USA only)
Standard
We are happy to provide free standard USPS shipping on any orders with delivery addresses within the USA and its territories, excluding PO Boxes and Rural Routes. These deliveries are expected to arrive within 3 – 5 business days.
INTERNATIONAL ORDERS
Anami Alchemia is proud to offer shipping to the following countries:
- Australia
- Austria
- Belgium
- Canada
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Hong Kong
- Ireland
- Japan
- Monaco
- The Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Singapore
- South Africa
- Spain
- Sweden
- Switzerland
- United Kingdom
If your country is not listed above please inquire about shipping through our contact form.
Fees
Shipping to USA is provided at a flat rate of USD $10, for purchases under $100.
Shipping to Canada is provided at a flat rate of USD $30.
Shipping to all other countries listed above is provided at a flat rate of USD $50.
Free shipping is provided to all countries listed above for purchases over USD $500.
Customs and Import Fees
If you are located outside of the US, you may be charged customs and duty by your local government. We are not responsible for any such charges and we have no control or way to predict what they may be, as every country calculates these differently. Please contact your local customs office for more information. Any shipping or tax costs incurred if you refuse to accept your package will not be refunded.
Delivery Times
Estimated delivery times will vary based on your destination country.
Free, expedited, and other shipping promotions do not apply to international orders.
Return Policy
In completing any purchase with Anami Alchemia you are submitting that you have read and understood our return policy.
Please be aware that due to the intimate nature of our products we have a strict policy on refunds, returns, and exchanges.
While we take pride in the high quality of our merchandise, there is a small chance that the product you receive may be damaged or faulty. In this event, we are happy to replace the defective product. If your chosen product is unavailable, we are happy to provide a store credit for the value of the original product at the time of purchase.
Please review below to see if your item is eligible for a return or exchange.
Couture Dildos:
If the dildo you receive is damaged or defective we are happy to replace it, provided we are notified by email with an attached photo of the damaged item within 10 days of receipt.
Please allow up to 4 weeks for delivery of your replacement product after we have received your returned item.
Liquid Products:
If the liquid product you receive is damaged or has leaked during shipment we are happy to replace it, provided we are notified by email with an attached photo of the damaged item within 10 days of receipt.
Please allow up to 4 weeks for delivery of your replacement product after we have received your returned item.
Digital Products:
Digital products are not eligible for a refund, return, exchange, or credit.
Submitting a Return:
Please email returns@anami-alchemia.com with your name, order number (found at the top of your purchase receipt), contact details, and a brief description of the issue.
Once the exchange of your purchase has been approved we will send you a downloadable return shipping label.
Please keep your defective merchandise in its original packaging and place it in an external box suitable for shipping along with the original packing slip.
If you are using the original shipping materials, please be sure to black out or cover any of the original shipping labels.
Please be aware that we will not process a return or exchange unless we have previously agreed to do so by email.
*
We are unable to offer refunds on any of our products.
We do not offer returns, exchanges, or credit for a change of mind.
If your issue is not addressed on this page please email us at returns@anami-alchemia.com and we will be happy to answer your question.